Terms & Conditions for Short Term Rental Customers
Welcome to Search Sitges SL, a family run business where our aim is to make your holiday run as smoothly as possible, allowing you plenty of time to enjoy yourself in this most beautiful part of Spain. To accomplish this we aim for total openness and transparency in all our dealing. We find this approach best all round and so if you have any questions at all regarding our service or this document please do not hesitate to contact us. Our core aim is for our valued customers to keep using Search Sitges year after year and we pride ourselves on recommendation being the highest form of praise, for our services.For accommodation where Search Sitges act solely as an advertising agent for clients, we assume no responsibility beyond that role and all bookings should be made direct with the owner or booking agent.
Where Search Sitges act solely as a booking agent, we take no responsibility beyond that role. An agreed deposit will be required at the point of booking (normally between 30% and 40% in line with the specific requirements of the owner), with the remaining balance due in line with the terms and conditions of the Property Owners paid direct to them under their terms and conditions presented at the point of payment.
Terms and conditions for our Exclusive Managed Properties and Apartments form the contract between Search Sitges and yourself, so please read them carefully.
The following is a light version of the terms and conditions. A full version will be sent via Mail once the booking application has been received.
Minimum Stay
In high season this is 5 nights and at other times is 3 nights, unless a different period is agreed upon in writing.
For bookings of less than 7 days and out of season, a cleaning fee will be charged.
Deposit
A deposit of 30% will be charged in advance prior to confirmation of the booking. No booking is confirmed until such a deposit has been charged. This deposit is non-refundable once the booking has been confirmed.
A one-off booking fee will also be charged. This is €20 for a stay of up to 14 nights. For longer stays the charge may vary and will be set out in writing via e-mail This fee is non-refundable once the booking has been confirmed.
A minimum refundable cash deposit of €200, is required before entering the property. This deposit will be returned on departure, subject to the property being left in a satisfactory condition.
When vacating the premises, clients must leave the premises clean and tidy, with all rubbish removed. Failure to compy will lead to an additional cleaning charge of €100 minimum being implemented. Any damage caused to fixtures and fittings in the premises, including damage to beds or bedding will be charged for, prior to leaving.
Final Balance
The balance of your stay is payable 30 days before you commence your rental.
Cancellations
More than 30 days notice will result solely in the loss of the above deposits.
A no-show or cancellation within 14 days of the due start date of your booking will mean that the full cost is payable and charged.
Changes made by Search Sitges
It is extremely rare that this scenario would occur, however should, for any unforeseen reason we be unable to provide the accommodation booked, Search Sitges will notify you immediately and offer you alternative accommodation of a similar standard.
Check in and Check Out
Check out is at 11am on the day of departure, however subject to arrival of new guests a late check out may be arranged at a fee of 50€ . Failure to pre-arrange this will result in a full day being charged. Check in before 8am or after 10pm are charged extra.
Check-out between 5am - 6am charged at €50, between 6am - 7am charged at €30.
On arrival
A minimum refundable cash deposit of €200, is required before entering
the property. This deposit will be returned on departure, subject to the
property being left in a satisfactory condition.
TOURIST TAX: Please be aware as of January 2013, the Agéncia Tributária de Catalunya has brought in a new Law. There will be a new Tourist Tax in Catalonia, Spain.
For every person over the age of 16 years staying in an apartment or house in this region, there will be a tax of 45 cent / per person / per night with a maximum fee of €3.15 / per person. This is to be paid on arrival to Search Sitges SL. Failure to do so, will result in prevented access to the property.
Data Protection - Privacy Policy
We respect the privacy of the information that you provide to us via this website. We do not sell, rent or trade any personal information to third parties for marketing purposes without your express consent.
By disclosing your personal information to us you consent to the collection, storage and processing of your personal information by Search Sitges in a manner set out in this privacy policy. Some information and e-mails sent to us may be used as testimonials but no e-mail address or contact details will be displayed.
Complaints
Should a customer not be satisfied with the property they have rented, for reasons associated with cleanliness, poor service, suitability of the property, or in respect to the details advertised or equipment not functioning correctly, the issue should be raised at the earliest possible time (within 24 hours of arrival) with Search Sitges SL. This will allow Search Sitges wherever possible, sufficient time to attempt to rectify the situation at the earliest possible time. Complaints or requests for compensation will in no way be considered if they are not registered during your occupancy of the property.
If a formal complaint is made against the occupants, either from neighbours or local community, this may result in the full loss of any deposits paid and ejection from the property.
Company Registration:
Search Sitges SL is registered at the companies Registry of Barcelona, TOMO 41360, FOLIO 52, Hoja B-65147423, inscription primera.